A little clarity
Your questions, answered.
Fit, care, delivery and returns.
Where do you ship?
All 50 US states and Washington, DC. US territories and APO/FPO/DPO military addresses are excluded.
What does shipping cost?
Standard shipping is free for every order.
When will my order arrive?
Handling takes 1–2 business days, followed by 3–4 business days in transit after dispatch. Estimated combined delivery is 4–6 business days from the start of processing, not a guaranteed date.
What is your order cutoff?
7:00 PM at fixed UTC−06:00 (Central Standard Time), Monday–Friday. Orders at or after cutoff, weekends and US federal holidays enter processing on the next business day.
How do I choose my size?
Choose a US women’s size from 5–11. Measure both feet while standing, from heel to longest toe, and compare the longer measurement with the product size guide. The guide lists foot length, not shoe length.
How do I care for patent PU?
Use a soft, slightly damp cloth, then air-dry away from heat. Avoid soaking, machine washing, solvents and abrasive cleaners. Check the specific care notes for your shoe’s finish and details.
Can I return my shoes?
Request authorization within 30 calendar days of receipt. Indoor try-on on a clean surface is allowed. Change-of-mind returns must be in original condition and packaging, without outdoor wear, sole wear or damage, with included accessories. Damage, defects or incorrect items are handled separately.
Who pays return shipping?
We pay for company errors, damage and defects. You pay for change-of-mind returns to our authorized address in France. No restocking fee applies.
When will I receive my refund?
Approved refunds return automatically to the original payment account within 10 calendar days.
How is payment confirmed?
Payment status is established through confirmation by the payment service. Contact customer care if you have a question about an order or payment.
How do I contact you?
Email [email protected] or use our contact form.